Verto is committed to cooperating with law enforcement agencies globally while upholding strict data protection standards to protect our customers' information.
Submission Overview
Authorised law enforcement agencies can submit information requests via email to Verto’s Legal and Compliance team:
Email: LEAREQUESTS@VERTOFX.COM
Request Requirements
To ensure security and compliance with data protection laws (e.g., GDPR, CCPA), all requests must meet the following criteria:
Official Format: Use official agency letterhead and include the officer’s name, title, and contact details.
Language: All requests and supporting documentation should preferably be submitted in English.
Legal Basis: Explicitly cite the legislation or legal authority (e.g., subpoena, court order, or warrant) being relied upon.
Copyable Data: Wallet addresses should be provided in a copyable format, or within the email body, to avoid manual entry errors.
Required Identification Information
Verto facilitates B2B payments across 200+ countries. To identify the correct account, please provide as much detail as possible:
Business Details: Registered company name or unique client ID.
KYC Information: Director names, email addresses, or associated residential addresses.
Transaction Details: Transaction ID (TXID), payment reference number, amount, and date.
Wallet/Account Info: Wallet addresses or local virtual account details (e.g., NGN, KES, ZAR, GBP accounts).
Relevant Verto Entities & Jurisdictions
Requests should be addressed to the specific Verto entity holding the data. If unsure, contact us for guidance on the relevant jurisdiction:
United Kingdom
VertoFX Ltd,
Registration: Authorised by the FCA as an EMI (FRN: 901073).
Address: 1 Finsbury Ave, London EC2M 2PF
United States
VertoFX Inc
Registration: Registered with FinCEN and licensed in DE, WY, and IL.
Address: 1510 Page Mill Rd, Palo Alto, CA 94304, USA
South Africa
Verto SA (Pty) Ltd
Registration: Regulated by the FSCA (FSP-52835).
Address: 8 Elektron Rd, Techno Park, Stellenbosch, 7600, South Africa
Kenya
Verto FX Ltd (Kenya Branch)
Registration: Authorized and regulated by the Central Bank of Kenya (CBK)
Address: The Address, Muthangari Drive, Nairobi, Kenya
UAE (Dubai)
VertoFX Ltd (DIFC Branch)
Registration: Authorised by the Dubai Financial Services Authority (DFSA).
Address: Emirates Financial Towers, Dubai International Financial Centre (DIFC), Dubai, UAE.
Nigeria
VertoFX Ltd (UK)
Registration: Authorised as an IMTO by the Central Bank of Nigeria.
Address: 21 Ahmed Onibudo Street, Victoria Island, Lagos, Nigeria.
Canada
Verto Canada Ltd
Registration: Registered with FINTRAC (C100000894).
Address: 325 Front St W, Toronto, Ontario, M5V 2Y1, Canada
Law Enforcement FAQs
What is the procedure for Verto's handling of information requests originating from law enforcement agencies?
Verto is committed to full cooperation with law enforcement while rigorously upholding all pertinent data protection obligations, including but not limited to the GDPR and CCPA. All requests undergo meticulous, case-by-case evaluation by a dedicated Legal and Compliance team to ensure that the disclosure of information is strictly limited to that which is legally mandated.
What is the mandated method for the submission of formal legal requests?
To maintain optimal operational efficiency, Verto requires that all requests be submitted exclusively in an electronic format via email to LEAREQUESTS@VERTOFX.COM. The mandatory use of digital formats facilitates secure processing and substantially mitigates the potential for manual data entry errors.
What specific information is prerequisite for the accurate identification of a customer in the context of a legal investigation?
For the precise identification of a business entity or account, investigators must furnish "relevant identifying information," such as the registered corporate name, a unique client identification number, or the particulars of a director. The provision of specific transaction identifiers (TXID), payment references, and associated dates will significantly accelerate the identification process.
Does Verto provide responses to requests originating from all jurisdictions?
Law enforcement agencies are authorized to submit requests irrespective of their jurisdiction. Nevertheless, Verto operates through a network of various global entities. Should a requesting agency lack direct jurisdiction over the specific entity possessing the relevant data, resubmission via the Mutual Legal Assistance Treaty (MLAT) process may be necessitated.
To which Verto entity should a formal request be addressed?
Formal legal requests must be directed to the specific Verto entity responsible for the customer’s account. Specific Entities: Requests should be addressed to VertoFX Ltd (UK), VertoFX Inc (USA), or Verto SA (Pty) Ltd (South Africa) as applicable. Default Jurisdiction: In instances where a customer is based in a region without a local Verto entity, the request should be directed to VertoFX Ltd (UK), which serves as the primary data controller for international operations, unless otherwise specified.
What legal documentation is mandatory for the acceptance of a request?
All requests must be formally presented on official agency letterhead and must include the full name and contact particulars of the submitting officer. Furthermore, the submission must explicitly cite the legal basis—such as a valid subpoena, court order, or warrant—that legally compels the disclosure of the requested information.
What is the anticipated timeframe for receiving a substantive response?
Verto will provide an initial acknowledgement of receipt for all legitimate law enforcement inquiries within 48 business hours. Anticipated timeframes for a substantive response remain variable, contingent upon the complexity of the inquiry and current processing volume. For matters that are genuinely time-sensitive, the urgency must be clearly and prominently specified within the submission to ensure prioritized handling.